How do I update my credit card on file?

If you're having problems with a card currently on file or if your bank declined a recent transaction, you may have gotten an email from us asking you to update the card on file.

There are two possible solutions to this problem ...

1. If you know the card is valid and has enough funds to cover the transaction, it could just be a precautionary fraud prevention measure by your bank (I don't know if you've noticed, but banks are a little touchy these days).  If that's the case, you can call the number on the back of your card and let them know that charges from "Tyson Zahner" and/or "Z-Media, Inc." are approved by you.  Then simply send us a message to let us know and we'll run your card again.
   
   
2. If your card is expired or you just want to put a different card on file, see if there's a link in the email to update your payment method.  If there is not, please send us an email at [e-mail] after you've completed one of the two tasks above.  Your product will be "unlocked" immediately after the payment goes through successfully.